Our Commitment to Your Privacy
Golf Pain Lab respects the privacy of every golfer, client, referrer and website visitor who interacts with us.
Because our work involves clinical assessment, exercise physiology, physical capacity testing and recovery programming, we may collect information that is personal, sensitive or health-related.
We take the protection of this information seriously and manage it in accordance with applicable Australian privacy laws, including the Privacy Act 1988, the Australian Privacy Principles and the Health Records Act 2001 (Vic).
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it and the choices available to you.
Who This Policy Applies To
This Privacy Policy applies to personal and health information handled by Golf Pain Lab through:
- our clinical services and assessments
- the Golfspan Audit
- Golf Pain-Free with Power programs
- longevity and physical capacity programs
- referrals from health professionals
- collaborative care with other practitioners
- Golf Longevity Lab methodology and approved data activities
- our website, forms and online enquiries
- telephone, email and other communications
Information We May Collect
The information we collect depends on how you interact with Golf Pain Lab.
Personal information may include:
- your name, date of birth and contact details
- appointment and booking information
- billing and payment information
- emergency contact details
- referral information
- correspondence with our team
Health and clinical information may include:
- medical and injury history
- current or recurring pain concerns
- previous treatment and rehabilitation history
- exercise and physical activity history
- golf participation and playing frequency
- physical capacity and movement information
- strength, mobility, balance and control measures
- 3D force-plate testing results
- Golfspan Audit results
- Golf Biological Age information
- exercise programming and clinical recommendations
- reassessment results and progress information
- information supplied by referring or treating practitioners
We aim to collect only information that is reasonably necessary for providing our services, managing your care or carrying out legitimate business and clinical activities.
How We Collect Information
We generally collect information directly from you when you:
- complete an assessment or intake form
- book an appointment
- undertake a Golfspan Audit
- participate in a clinical program
- complete a reassessment
- submit a website enquiry
- communicate with our team
- provide information during a consultation
We may also receive information from another person or organisation where appropriate, including:
- your physiotherapist
- your GP or medical practitioner
- another allied health professional
- your golf coach
- a referring practitioner
- another person involved in your care
Where health information is provided by another practitioner, we handle that information with the same care as information provided directly by you.
Why We Collect Your Information
We use personal and health information to provide a clear, clinically reasoned pathway for your golf and physical capacity.
This may include using your information to:
- assess your current physical capacity
- conduct your Golfspan Audit
- calculate assessment outputs such as Golf Biological Age
- identify relevant physical limitations
- develop individualised exercise programming
- establish appropriate starting loads
- monitor your response to programming
- reassess meaningful physical measures
- recommend the next stage of your pathway
- coordinate care with other practitioners
- communicate with referring health professionals
- manage bookings, billing and administration
- maintain appropriate clinical records
- improve the quality and safety of our services
- meet professional, insurance and legal obligations
Our approach is measurement first. Information collected through your assessment helps us replace assumptions with measurable baselines, clinical reasoning and structured reassessment.
Health Information & Consent
Health information is sensitive information and receives a higher level of protection.
Where required, we collect health information with your consent and only where it is reasonably necessary for the services we provide or otherwise permitted by law.
By participating in an assessment or providing relevant information during your care, you may also provide consent for us to collect information reasonably required to deliver that health service.
We will seek additional consent where required for uses that fall outside your care or another reasonably expected purpose.
Referrals & Collaborative Care
Golf Pain Lab supports collaborative management where another practitioner can strengthen your pathway.
With your consent, we may communicate relevant assessment findings, progress information or clinical recommendations with professionals involved in your care, including physiotherapists, GPs and other health practitioners.
Where appropriate, information may also be shared with a golf coach to help clarify the physical capacity available for the movement being coached.
We do not disclose more information than is reasonably necessary for the purpose of that collaboration.
Golfspan Audit Information
The Golfspan Audit combines clinical movement assessment with objective physical measurements, including 3D force-plate testing.
Information produced through your audit may include:
- force production measures
- force control measures
- movement capacity
- meaningful left-to-right differences
- physical capacity measures
- Golf Biological Age
- identified physical limitations
- clinical recommendations
- future reassessment benchmarks
These results form part of your clinical information and are handled accordingly.
Golf Longevity Lab & Clinical Data
Golf Longevity Lab supports the research methodology behind the Golfspan Audit, Golf Biological Age and Golf Pain Lab’s developing clinical dataset.
Where appropriate, assessment information may contribute to methodology development, benchmarking, service evaluation or analysis of physical qualities associated with golf capacity.
Where these activities do not require identifiable information, we aim to use appropriately de-identified or aggregated information.
Removing a person’s name alone does not necessarily make information fully de-identified. We take reasonable steps to minimise the likelihood that an individual could be re-identified.
If identifiable health information is proposed to be used for a research purpose beyond your direct care, we will obtain consent or ensure another lawful basis and any required research or ethical requirements are satisfied.
Website Information & Cookies
When you use the Golf Pain Lab website, certain technical information may be collected automatically.
This may include:
- your device or browser type
- IP address
- pages viewed
- time spent on the website
- referring website or search source
- general website interaction information
Our website may use cookies, analytics tools and similar technologies to understand website performance, improve user experience and measure how visitors interact with our content.
You can usually control or disable cookies through your browser settings, although some website functions may operate differently as a result.
Marketing Communications
We may send service updates, educational information or marketing communications where you have requested them, consented to receive them or where otherwise permitted by law.
We will not use your health information for direct marketing unless you have specifically agreed to that use.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Clinical and administrative communications relating to your care are separate from marketing communications.
When We May Disclose Information
We may disclose personal information where reasonably necessary to:
- provide your health service
- coordinate care with another practitioner
- manage bookings or payments
- operate secure technology systems
- obtain professional advice
- comply with professional or insurance requirements
- respond to a lawful request
- meet a legal obligation
- prevent or respond to a serious threat where permitted by law
Service providers that support our operations may include secure practice management systems, cloud providers, payment providers, website platforms, IT providers and professional advisers.
We take reasonable steps to ensure information shared with service providers is handled appropriately.
Overseas Storage & Disclosure
Some technology or cloud service providers may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps required by applicable privacy law to protect that information.
Before publishing this policy, Golf Pain Lab should confirm whether any clinical, booking, analytics, email or cloud providers store information overseas.
Overseas locations currently used: [INSERT COUNTRIES OR “NONE KNOWN”]
How We Protect Your Information
We take reasonable steps to protect personal and health information from:
- misuse
- interference
- loss
- unauthorised access
- unauthorised modification
- unauthorised disclosure
Depending on the information and system involved, safeguards may include access controls, passwords, secure clinical systems, staff confidentiality requirements, controlled physical access and appropriate technology security measures.
No method of electronic storage or transmission can be guaranteed to be completely secure. We regularly consider the sensitivity of the information we hold when determining appropriate safeguards.
Retention of Information
Clinical and health records are retained for the periods required by applicable law, professional obligations and legitimate clinical requirements.
When personal information is no longer required for a lawful purpose, we take reasonable steps to securely destroy it or appropriately de-identify it, subject to any legal record-keeping requirements.
Accessing Your Information
You may request access to personal or health information Golf Pain Lab holds about you.
We may need to verify your identity before providing access.
In some circumstances, access may be restricted or refused where permitted by law. If this occurs, we will explain the basis for the decision where required.
A permitted fee may apply to certain health record access requests.
To request access, contact:
Privacy Officer
Golf Pain Lab
Ashwood, Victoria
Email: [INSERT PRIVACY EMAIL]
Correcting Your Information
We want the personal and health information we hold to remain accurate, complete, relevant and up to date.
If you believe information we hold about you is incorrect or requires updating, contact us and explain what should be changed.
We will take reasonable steps to review your request and correct information where appropriate.
Privacy Complaints
If you have concerns about how Golf Pain Lab has collected, used, disclosed, stored or protected your information, please contact us first so we can investigate the matter.
Privacy complaints can be directed to:
Privacy Officer
Golf Pain Lab
Ashwood, Victoria
Email: contact@company.com.au
Phone: 1300 0000 0000
Please provide enough information for us to understand the issue and investigate your concern.
If you are not satisfied with our response, you may have the right to raise your concern with the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner.
Data Breaches
Golf Pain Lab maintains processes for responding to suspected or actual data breaches.
Where a data breach is likely to result in serious harm and meets the requirements of the Notifiable Data Breaches scheme, we will take the required steps to notify affected individuals and the Office of the Australian Information Commissioner.
We will also take appropriate steps to contain, investigate and reduce the risk associated with a breach.
Remaining Anonymous
Where lawful and practical, you may interact with Golf Pain Lab without identifying yourself, such as when making a general enquiry.
For clinical assessment, treatment, referrals, billing or other healthcare activities, we may need accurate identifying information to safely and appropriately provide the service.
Changes to This Privacy Policy
Golf Pain Lab may update this Privacy Policy when our services, technology, information practices or legal obligations change.
The current version will be published on our website with the date of the latest update.
Contact Golf Pain Lab
For questions about this Privacy Policy or how we manage your information, you may contact us.
